Help build the insurance experience of the future as an AI & Automation Engineer
Design, build, and maintain automations and AI-driven solutions
Translate the Operations automation and AI roadmap into shipped solutions
Own the reliability of automations end to end
Own Zendesk setup: configure, maintain, and optimise the platform
Build and optimise automations within Zendesk
Partner closely with P&E to deliver operational improvements
Automate internal operational workflows (e.g. payments) to remove manual, repetitive work
Measure the impact of automations against clear KPIs
Build automations and AI solutions with reliability, data protection, and auditability in mind
Act as a go-to expert and advocate for automation and AI within Operations

Bachelor’s or Master’s degree, or equivalent practical experience
3+ years in a hands-on automation, business systems / RevOps, integration, or comparable technical role
Demonstrable track record of independently building and shipping production automations end to end
A strong interest in AI and the drive to develop deep expertise on the job
hands-on AI experience is welcome but not required
Hands-on proficiency with workflow automation tools (e.g. n8n) and integration via APIs and webhooks
Genuine enthusiasm for AI and a fast self-learner; any experience with self-hosted or cloud-based AI models (e.g. LLMs) is a plus, with a clear willingness to build this depth together with P&E
Comfortable working with data and collaborating with data analysts to measure impact; basic SQL is a plus
Experience with Zendesk and the Atlassian suite (Jira, Confluence) is a strong plus
High degree of ownership; able to take a problem from idea to reliable, monitored solution
Excellent communication and stakeholder management; able to translate between technical and operational teams
Fluent in English and German

Attractive fixed salary
Start with 28 vacation days, with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.
Choose between a free Swapfiets bike, a BVG ticket (“Umweltticket”) or a “Deutschlandticket” subsidized by us
Work hybrid
from your home office or in our office in Berlin-Mitte
Work abroad in the EU for up to 60 days
Benefit from free coaching sessions with nilo.health, our mental health tool
Test our products yourself! Choose between dentolo, petolo or vitolo
Learning Budget starting from 750 € per year
Regular (360 degree) feedback
Legendary summer and winter parties
Regular team events
Many discounts on the corporate Benefits Platform
Two Community Days per calendar year
Pet friendly office

AI & Automation Engineer

Key skills