Key skills
CRMCommunication
About this role
Role Overview
- Serve as the primary point of contact for German-speaking customers
- Handle inquiries via phone and email in German
- Process insurance claims and resolve customer issues efficiently
- Escalate complex cases according to internal procedures
- Process new vehicle insurance applications
- Manage contract changes, conversions, and terminations
- Maintain accurate contract records
- Provide insurance guidance and prepare customized offers
- Cross-sell additional insurance products
- Support customer onboarding
Requirements
- Fluent German (C1 level or higher)
- Strong communication skills with a customer-first mindset
- Ability to explain complex insurance topics in plain language
- Problem-solving orientation focused on first-contact resolution
- High attention to detail (especially for data entry and documentation)
- Ability to multitask across multiple systems in a fast-paced environment
- Confident PC user (Windows, CRM systems, Microsoft Office)
- Typing speed of 25 WPM with 85% accuracy
- Minimum high school diploma or equivalent
Benefits
- Up to 10% performance bonus (based on targets)
- Relocation package — Option 1: Flight + hotel + agency fees fully covered
- Relocation package — Option 2: €250 allowance + agency fees