Plan and run UX research for key initiatives — concept tests, prototype tests, usability studies, and journey-level research, with a strong focus on testing important flows and concepts before development
Set the evidence bar for design work — define what "good enough evidence" looks like and ensure significant design decisions and launches are informed by research
Build a lightweight research operating mode l — establish recruitment, screening, consent, interview guides, templates, repositories, and ways of working that scale without becoming heavy process
Run post-release UX checks — evaluate key customer journeys after launch to assess task success, comprehension, usability, and friction, and feed findings back into the design process
Maintain a high standard of research quality — identify weak or biased research, challenge unsupported conclusions, and be transparent about what evidence does and does not support
Partner across the company on research quality — advise on customer and market research run by Marketing, Product, and Compliance teams, and help define shared evidence standards
Own the research toolset — select, implement, and maintain the tools, repository, and workflows needed to support an effective UX research practice
Use AI in research workflows — actively apply AI to improve transcription, synthesis, analysis, and reporting while maintaining research quality and rigour

6+ years of hands-on experience in User Experience (UX) Research, Product Research, or Design Research
Deep expertise in moderated usability testing, prototype testing, concept validation, user interviews, task-based studies, and journey-level research
Proven experience partnering closely with Product Designers throughout the product development lifecycle
Strong understanding of research methodology, participant recruitment, study design, bias identification, and evidence quality
Strong survey design and quantitative reasoning skills, including confidence with sample sizes, segmentation, and interpreting findings
Experience building lightweight research operations, repositories, standards, and ways of working
Demonstrable experience integrating AI tools into research workflows
Comfortable operating independently and establishing a UX research practice from the ground up
Good understanding of investing, ETFs, personal finance, and financial decision-making behaviour, with the ability to incorporate financial context, risk, and regulation into research design and interpretation
Strong communication and stakeholder management skills, including the ability to challenge weak evidence constructively
English fluency (C1 level and above) — we are a UK-based company, and the role involves regular communication with the team

Senior UX Researcher

Key skills