Client Partner

Role Overview

• Lead and oversee a portfolio of HR Digital Transformation programs, ensuring alignment with client business goals and Mercer’s innovative HR technology vision.
• Serve as the Executive Sponsor for high-impact projects, providing strategic guidance and delivering compelling presentations to C-suite stakeholders.
• Manage, mentor, and inspire a team of Project Managers, fostering a culture of high performance, innovation, and agile project delivery.
• Establish and enforce program governance frameworks, KPIs, and digital workflows to ensure consistent, high-quality delivery of HR solutions like Workday implementations and analytics platforms.
• Build and maintain trusted relationships with senior executives and HR leaders, translating complex technical and strategic objectives into clear, value-driven outcomes.
• Oversee program budgets using cloud-based financial tools, ensuring cost transparency, optimal resource allocation, and maximum ROI across the portfolio.
• Anticipate and mitigate risks across programs, implementing data-driven change management processes to adapt to evolving project scopes while maintaining alignment with client goals.
• Drive the adoption of cutting-edge HR technologies, including AI, robotic process automation (RPA), and cloud-based integrations, to enhance operational efficiency and deliver measurable business impact.
• Lead collaboration across global, multi-national teams, integrating HR tech ecosystems with broader business strategies, such as talent mobility, digital employee wellness, and predictive HR analytics.
• Set and continuously refine delivery standards, leveraging interactive dashboards, virtual town halls, and tech-enabled communication to ensure transparency and stakeholder alignment.
• Ensure all programs comply with internal policies and external regulations, including stringent data privacy and security standards for HR systems.
• Identify and pursue opportunities to expand Mercer’s service offerings, such as HR analytics, digital transformation consulting, or employee experience solutions, to deepen client relationships and drive business growth.
• Lead post-implementation reviews, trend analysis, and predictive risk assessments to innovate and optimize future HR processes and program outcomes.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, HR Technology, Business Administration, or a related field
• Master’s Degree or MBA preferred
• Minimum 10 years of experience in program management, consulting, or client-facing roles working with global teams, with at least 7 years leading HR Digital Transformation initiatives, preferably with Workday or similar HRIS platforms.
• Proven ability to manage and inspire teams of Project Managers in hybrid or remote environments, with a track record of driving high-performance outcomes.
• Exceptional interpersonal and presentation skills, with expertise in engaging C-suite executives, facilitating virtual presentations, and translating technical concepts for diverse audiences.
• Strong strategic and analytical mindset, with experience leveraging HR data analytics, predictive modeling, and digital process optimization to drive decision-making.
• Deep expertise in project and program management methodologies (e.g., Agile, Waterfall, SAFe, PMP, or equivalent certifications).
• Advanced proficiency with tools such as Office365, Microsoft Project, Power BI, Tableau, Jira, Smartsheets, and/or Asana.
• Extensive hands-on experience with Workday (HCM, Recruiting, Payroll, or Analytics modules) and knowledge of HR tech trends like AI, RPA, or cloud integrations.
• Workday Certification strongly preferred.
• Demonstrated success in managing large-scale, global HR technology implementations, with a focus on delivering measurable business value and fostering long-term client partnerships.

Tech Stack

• Cloud
• PMP
• RPA
• Tableau

Benefits

• health and welfare benefits
• tuition assistance
• 401K savings and other retirement programs
• employee assistance programs