Engaging, understanding and identifying customer needs through asking great questions.
Acting as the first point of contact for customers in branch.
Conducting ‘My Review’ customer appointments face to face, virtually or by telephone.
Proactively contacting our customers over the phone to identify and discuss their needs.
Educate each customer on a range of products and services.
Use internal systems to ensure a customer’s records are accurately maintained.
Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role.

Previous experience of interacting with customers.
Experience in person or over the phone, either is fine.
Experience in a Contact Centre environment may be just what we're looking for.
Experience may be in retail, food & beverage, guests services or even the health/care sector.
Demonstrate a passion for delivering exceptional service.
Ability to work well alongside others, with a ‘one-team’ mindset.
Ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
Desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
Effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes.
Open to a broad range of activities even if outside of standard expectations.

Annual discretionary bonus scheme
25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
Generous employer matched pension contributions – up to 10% per annum.
Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
Paid volunteering days for you to use each year.
Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
Commitment to training and development.
Private medical insurance for all our colleagues.
Salary Sacrifice Scheme for hybrid/electric car.

Customer Relationship Consultant

Key skills