Senior Field Application Engineer – cryo-EM

Role Overview

• Microscope management of service issues within the scope of a regular end user’s responsibility, including but not limited to the following: Coordinate with site lab personnel and with Supplier’s service team to schedule service.
• Checking on data quality/alignments when needed, ensuring the facility is stocked with various microscopy needs.
• Proactively designing and implementing improvements in the workflow to improve speed, quality and reliability of data collection on Supplier’s equipment.
• Maintaining open communication with site scientific team to enable IT requirements for Supplier instrument operation.
• Work closely with users for microscope time slot scheduling and management.
• Collaborate with site Scientists to ensure all reasonable documentation regarding the scope of work is completed in a timely manner.
• The scientist will follow Supplier’s standard operating procedure for reporting service issues and will open service calls as necessary.
• Microscope maintenance is outside of the scope of this Project Agreement and shall be the subject of one or more separate agreements.
• Grid loading and data collection.
• If time permits, grid preparation and data processing.
• Receiving of Cryo-EM samples and storing them properly.
• New features and methods testing.
• Training of users regarding grid preparation and data collection.
• Co-author publications as approved in writing by site and Supplier.
• Adhere to confidentiality or NDA agreements.
• Ability to work remotely on projects solely if deemed necessary by the site due to circumstances outside of normal control (e.g., restrictions on in-person lab work due to COVID).

Requirements

• 3 + years’ experience in routine equipment maintenance, microscope operation, and computational aspects of Cryo-EM
• 1+ years’ experience leading efforts to maintain and elevate the Cryo-EM customer experience
• Strong track record of scientific accomplishments within one or more Cryo-EM techniques
• Ph.D. degree with a focus on Cryo-EM structural biology
• Excellent written and oral communication skills with ability to work in cross-disciplinary drug discovery environments
• Excellent team player that can also work well independently and remote; Experience interacting with customers, service engineers, product marketing managers, and R&D.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short
• and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount