Write and execute test plans for new firmware, electrical systems, and hardware releases
Validate machine behavior against engineering specifications and acceptance criteria
Diagnose failures across mechanical, electrical, sensor, and machine-control systems
Reproduce field failures so engineering can root-cause them
Be the technical escalation point for our customer service team — the person they call when a problem is beyond their depth
Build the tools, troubleshooting guides, decision trees, and SOPs that make the service team faster and more independent over time
Visit customer sites to observe real-world use, identify pain points, and bring findings back to engineering
Provide practical feedback on manufacturability, serviceability, and durability
Occasional electrical support on our remote-controlled slope mower line

Associate degree in Electro-Mechanical, Electronics, Robotics, Mechatronics, or related — or equivalent hands-on experience
Strong electrical troubleshooting (multimeter, schematics, wiring harnesses)
Comfort reading wiring diagrams and technical drawings
Clear written communication for test plans, validation reports, troubleshooting guides, and field findings
A methodical approach: investigate why something failed, don't just swap parts
Judgment to follow a test procedure when it matters and flag when the procedure itself is wrong
Patience and clarity when coaching service technicians through tough problems

Robotics Engineering Technician

Key skills