Market Manager – Newark, Philadelphia
Newark, New Jersey, United States of America
Full Time
5 days ago
$90,000 - $115,000 USD
Visa Sponsor
Key skills
SalesforceCRMCommunicationCollaborationSales
About this role
Role Overview
- Lead Standards of Excellence
- Ensure consistent execution of Dealer Tire’s operational standards and Service Lane Inspection (SLI) tool
- Coach TSAs on the complete service process—from customer greeting through objection handling and closing the sale
- Drive effective inspection presentations and accurate repair order additions
- Spend 70%-75% of your time onsite in dealerships providing shoulder-to-shoulder, real-time coaching
- Conduct announced and unannounced visits to observe behaviors and reinforce best practices
- Deliver structured feedback, quarterly development discussions, and performance evaluations
- Make staffing recommendations including hiring, promotions, corrective action, and terminations
- Identify skill gaps and ensure all dealership personnel are trained on Dealer Tire products and tools
- Partner with Service Managers, Parts Managers, GMs, and OEM representatives to grow tire and Maintenance & Light Repair (MLR) performance
- Oversee tire program execution, including product screens, pricing strategies, inventory, and sales effectiveness
- Analyze and leverage data such as RO trends, competitive pricing, alignment sales, and customer pay
- Lead scorecard review meetings, provide actionable recommendations, and document follow-ups in Salesforce
- Support the launch of new Tire Store locations
- Foster collaboration and consistency across Tire Service Advisor teams within your market
- Share best practices, performance insights, and successful initiatives with Regional Managers and Field Operations partners
- Ensure timely completion of reports, expenses, and administrative requirements
Requirements
- Bachelor’s degree in Business, Sales, Marketing, or related field (or equivalent experience)
- 4+ years in tires, automotive, or a related industry
- Proven experience leading teams in a retail or service-driven environment (preferably multi-store supervision)
- Strong coaching, facilitation, and communication skills
- Ability to influence behaviors through data, pay plan understanding, and relationship building
- High attention to detail and comfort operating in a fast-paced environment
- Proficiency with Microsoft Office and CRM tools
- Willingness and ability to perform TSA duties when needed.
Benefits
- paid time off
- medical
- dental
- vision
- 401k match (50% on the dollar up to 7% of employee contribution)