Key skills
Communication
About this role
Role Overview
- Supporting the delivery of key operational contracts by providing accurate administrative, financial and customer support activities.
- Assisting with fleet management and related financial reports.
- Acting as a key point of contact for customers, operational teams and internal stakeholders, ensuring queries are resolved efficiently and professionally.
- Managing contract-related information, systems and documentation to ensure data accuracy, compliance and effective service delivery.
- Producing reports, analysing information and identifying opportunities to improve processes, efficiency and customer outcomes.
- Creating purchase orders, receiving invoices and assisting with financial administration and contract controls activities in line with business requirements.
- Assisting with and creating end of month reports.
- Working closely with operational teams to coordinate activities, monitor performance and support the successful delivery of services.
- Contributing to continuous improvement initiatives by identifying opportunities to simplify processes and enhance ways of working.
- Building effective relationships across the business to support operational performance and customer satisfaction.
Requirements
- Experience working in an administrative, operational support, contract support or customer-focused environment.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent attention to detail and a commitment to maintaining accurate records and data.
- Strong communication skills with the confidence to work with a variety of stakeholders.
- Good analytical and problem-solving skills, with the ability to identify issues and propose solutions.
- Experience using Microsoft Office applications, particularly Excel.
- A proactive approach with a willingness to learn and continuously improve processes.
- Experience of working with business systems, financial processes or contract administration would be advantageous.
- Ability to pass DBS check
Benefits
- 25 days of annual leave plus bank holidays
- Access to our company pension scheme
- Free physiotherapy and 24/7 GP service
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental, and financial health
- Ongoing training and development opportunities, allowing you to reach your full potential