About this role
Role Overview
- Proactively support the payment of 15000 employees in an accurate and timely manner
- End-to-end running of payrolls and all associated activities
- Responsibility for the delivery of payroll metrics to agreed SLA’s
- Be a member of project teams to deliver corporate objectives
- Ensure that colleagues are paid in accordance with agreed timetables
- Act as a key contact for payroll queries and provide excellent customer service
- Provide timely, detailed feedback and updates to all queries and treat employees and stakeholders as customers of payroll services
- Look at current issues and make suggestions to resolve (and implement where possible)
- Make suggestions to ensure that end-to-end employee lifecycle processes impacting payroll are effective and result in an excellent customer experience
Requirements
- CIPP payroll technician certificate or equivalent beneficial
- Strong current working knowledge of Payroll (desirable)
- Intermediate Excel / Google Sheets skills
- Ability to breakdown complex issues and deliver on time
- Ability to support others
- Self-starter with the ability to operate in the detail
- Strong customer service and stakeholder engagement skills
Benefits
- Access to our company pension scheme
- Discounts on a range of well known retailers and such things as groceries
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential