Customer Service Administration Support
United Kingdom
Full Time
1 hour ago
$26,307 GBP
No Sponsorship
Key skills
CommunicationTime Management
About this role
Role Overview
- Logging and managing customer enquiries via our call management system
- Investigating and resolving issues within agreed service guidelines
- Coordinating urgent orders and stock requests across departments
- Managing returns and credits with a keen eye for details
- Advising on product alternatives and placing orders
Requirements
- Excellent communication skills – written and verbal
- Strong planning and time management abilities
- A team player with a customer-first mindset
- Confident using IT systems (Word, Excel; bespoke systems are a bonus)
- Previous experience in a customer service or admin support role
Benefits
- 25 days annual leave (plus bank holidays)
- Flexible dental insurance plans
- Company sponsored pension scheme
- 24/7 online GP service
- Life assurance
- Fully comprehensive employee assistance programme
- Access to MyBenefits platform offering high street discounts, cycle to work scheme, cashback cards, saving scheme and more!