Own technical adoption for a portfolio of enterprise customers — onboarding, configuration, and integrating Rabbit into their GCP setup until they hit first measurable savings
Be the go-to technical contact when something breaks — investigate, debug, and fix issues across data anomalies, pipelines, and BigQuery cost questions
Advise customers on GCP cost strategy — BigQuery reservation models, slot management, billing mechanics — and how Rabbit fits in
Run technical Q&A, troubleshooting sessions, and hands-on workshops with customer teams
Relay field signal back to Product and Engineering — you’ll have more customer context than anyone, and the core team builds on what you surface
When the product genuinely can’t cover a customer need, build a custom solution to bridge the gap — but the goal is always to fold that need back into the platform, not to maintain bespoke one-offs

5+ years in a technical, customer-facing role — Customer/Solutions Engineering, Professional Services, TAM, or similar — with real hands-on engineering, not just advisory
Deep BigQuery expertise — slots, reservations, pricing models, INFORMATION_SCHEMA, query optimization. Hard requirement; we’ll test for it.
Strong SQL, and comfort in backend code (any language) — enough to integrate, script, and debug in a customer’s environment
Hands-on GCP experience — you’ve worked with production workloads on Google Cloud
Customer-facing instinct — you can run a technical conversation with an enterprise team without an Account Executive holding your hand
Fluent with agentic coding tools (Claude Code, Cursor, Copilot, etc.) on real production work — not just demos
Autonomy — small team, no middle management, you own customer outcomes
Strong plus: GCP cost management, FinOps, or cloud billing optimization background
Familiarity with BigQuery reservation models, slot pricing, and workload management
Infrastructure-as-code experience (Terraform on GCP)

maintain a healthy work-life balance with financial initiatives to support physical and mental health and green commuting, including support for remote work, commuting, and eyeglasses (depending on the location)
continuous training and learning opportunities with yearly allocated learning hours from working time, including language learning (English and German)
social activities for everyone (team building events, company breakfasts, Christmas, Halloween, and alumni parties, sport events, professional meetups, darts tournaments)

Customer Engineer, BigQuery

Key skills