Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications
Respond to Service Desk escalations and support branch/back-office locations as needed
Troubleshoot operating systems, applications, hardware, and connectivity issues
Communicate technical information clearly to non-technical users and stakeholders
Accurately document all work within IT service management platforms
Identify root causes of incidents and implement effective solutions
Collaborate with internal technology teams and external vendors on complex issues
Escalate recurring or advanced issues appropriately
Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning
Ensure proper tracking and documentation of IT assets
Meet defined service levels, KPIs, and operational expectations

1–3 years of experience providing field, desk-side, or remote IT support in an enterprise environment
Intermediate knowledge of Active Directory, Windows 11, Microsoft 365, and Microsoft Office
Basic knowledge of antivirus, application installation, mobile operating systems, networking, and printers
Experience with ServiceNow, MECM, ITAM tools, DUO, or Cisco Secure Client preferred
Strong technical troubleshooting and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment

Field Support Technician

Key skills