Payment & Billing Operations Specialist

Role Overview

• Own reconciliation across our payment processors, customer billing, data-center and operator payouts, and the records our finance team relies on, investigating and clearing breaks before they reach the books
• Reconcile usage
• and consumption-based GPU rental billing against contract terms and metered utilization, catching under
• and over-billing before invoices go out
• Build and maintain the controls, checks, and playbooks that keep our multi-party money movement accurate and audit-ready
• Flag problems early, including settlement delays, fee discrepancies, mismatched payouts, and billing errors
• Own payment and billing customer issues end to end: investigate, resolve, and communicate clearly with customers
• Manage the disputes and chargebacks lifecycle, including gathering evidence, submitting representments, tracking outcomes, and addressing root causes
• Act as the escalation point Customer Support hands the hard money questions to Billing Operations
• Keep invoicing, contract terms, proration, credits, refunds, and renewals accurate across both standard and custom GPU rental agreements
• Run dunning and failed-payment recovery to reduce involuntary churn and aging receivables
• Coordinate operator and data-center payouts and settlement timing accurately and on schedule
• Translate between Payments Product and Engineering (what the platform does and why) and Finance (what they need to close cleanly and report accurately)
• Surface operational problems back to Product and Engineering as concrete tooling and automation requirements, based on what actually breaks in practice
• Partner with our Trade Compliance and KYC function so onboarding, screening, and higher-risk transaction reviews flow smoothly into billing and payments
• Define and report key operational metrics, including reconciliation break aging, chargeback rate, recovery rate, dispute win rate, DSO, and time to resolution

Requirements

• 5+ years in payment operations, billing operations, or finance operations, ideally where you've worked between systems, finance, and customers
• Strong attention to the details of money movement; when you find a small discrepancy, you track down the cause
• Hands-on experience with disputes and chargebacks and direct customer issue resolution; comfortable working the queue, not just designing process
• Familiarity with payment processors and PSPs and billing concepts like usage based and metered billing, dunning, proration, and refunds
• Strong spreadsheet and data skills; comfortable querying data or willing to learn (SQL a plus)
• Comfortable creating controls, playbooks, and automation where none exist yet
• Organized, detail-oriented, and discreet with money and customer data
• Clear written and verbal communication; able to work with engineers, finance, and customers.

Tech Stack

• SQL

Benefits

• Competitive compensation and comprehensive benefits
• Flexibility to work remotely