Project Coordinator

Role Overview

• Support Project Managers on Named Account customers and large-scale rollouts, keeping complex deployments on schedule
• Attend project meetings and customer calls, capture detailed notes, and distribute clear summaries to all stakeholders
• Maintain project documentation across all RetailNext platforms with consistent accuracy
• Track milestones, deadlines, and deliverables across multiple concurrent deployments
• Prepare status reports, dashboards, and project summaries for internal teams and external stakeholders
• Generate accurate project quotes for large-scale deployments using established pricing models and customer-specific requirements
• Process bulk upload requests for multi-store Named Account rollouts, ensuring data accuracy and completeness
• Coordinate vendor communications, scheduling, and logistics for complex deployments
• Process hardware return requests and coordinate RMA activities with the Operations team
• Coordinate shipping schedules, delivery confirmations, and logistics tracking for high-volume projects
• Maintain accurate data in SmartOps and keep project tracking systems current
• Coordinate with Implementation Engineers on technical requirements and specifications
• Flex support across the PMO team as workloads shift — any PM running a high-volume or strategic deployment may call on you
• Identify workflow inefficiencies and bring concrete suggestions for how to fix them
• Create documentation and best practice guides based on hands-on coordination experience
• Support new team member onboarding and training program development
• Meet PMO KPIs and uphold SLAs around documentation accuracy, quote processing timeframes, and internal coordination standards

Requirements

• High school diploma or equivalent
• 0–1 years of administrative, coordination, or customer service experience
• Strong organizational skills and exceptional attention to detail
• Clear, professional written and verbal communication
• Proficiency in Microsoft Office and Google Workspace
• Ability to learn new tools and systems quickly
• Must be willing to work USA hours
• Familiarity with CRM systems or project management tools (e.g., Salesforce, Asana, Jira)
• Experience working with enterprise software or in a SaaS environment
• Background in logistics, operations, or a customer-facing coordination role

Benefits

• A structured 12-month development path into project management — with clear milestones, real PM support responsibilities, and a defined trajectory for those who want to grow into a full PM role
• Direct exposure to enterprise-scale and Named Account deployments — most coordinator roles sit in the background; this one puts you at the center of RetailNext's most strategic customer work
• Real influence on how the PMO operates — you'll surface process gaps, contribute to playbooks, and help shape how the team works, not just execute what's already been decided
• Monthly Recharge Day
• Holiday Exchange Program
• Best Self Benefit Program
• Medical Insurance
• Work from Anywhere up to 90 days