Most work carried out according to procedures, requires supervision and coaching from First Line Manager or peers. Gathers relevant information to support problem solving and decision-making.
Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others.
Rapidly learns new tasks and understand new information relevant to the job
Performing efficient and “right first time” integration of Nokia Optic Products and Solutions into customer networks
Performing product presentations/PoC tests/demos to customers
Providing customers with a variety of support services, including but not limited to providing remote and on-site
Making escalation to support groups when needed
Maintaining interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer
Creating technical documents and training materials.
Providing problem resolution assistance and training to other technical support personnel as required.
Supporting network consultants during development of the solution and customer
Supports project managers with delivery of new projects.

Bachelor’s or Master’s degree in Telecommunications, Information Technology, Engineering, or a related field
Solid knowledge of telecommunication technologies and relevant industry standards
1–2 years of directly related professional experience, or equivalent combination of experience and graduate-level education
Strong knowledge of Nokia Optical Network (Optics) product family is highly desirable
Foundational understanding of IP networking principles and architectures
Excellent communication skills with the ability to clearly explain technical concepts, practices, and policies to both internal and external stakeholders
Strong analytical and problem-solving skills with a creative and solution-oriented mindset
Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously
Ability to perform effectively under pressure and meet tight deadlines
Collaborative team player with strong negotiation skills and the ability to work independently when required
Demonstrated ability to effectively engage customers on technical topics and provide domain-level expertise

Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development
for your role and beyond

rNPI Engineer

Key skills