You are the primary point of contact (m/f/d) for an assigned customer base: building trust, sharing best practices, and documenting interactions.
You evaluate the effectiveness of the customer journey, support our customers in overcoming challenges and achieving their goals — and, by arrangement, you will visit customers on site.
You analyze and optimize existing logistics and procurement processes together with the customer using our solution.
You coordinate interactions between internal teams, external service providers, and third-party vendors to ensure project deliverables are delivered on time and to a high standard.
You act as the interface between the customer and our development and product teams, providing feedback and driving the implementation of changes.

2–4 years of professional experience in customer support, account management, customer success, sales, or a similar role — ideally in a B2B environment
Enjoy not only desk-based work but also occasional on-site customer visits, collaborating with our developers to make hardware deployment-ready and helping shape processes
Excellent communication skills, analytical thinking, and an understanding of project and process management
Ability to work independently, team spirit, multitasking skills, and motivation to further develop your customer service competencies
Experience in B2B mechanical engineering or in logistics/industrial environments is a plus but not required.

Flexible working hours and hybrid work (up to two days per week in the Bielefeld office)
Performance-based bonuses & exciting team events
A mix of office and field work — you'll have the freedom to make a direct impact with customers
A small, dynamic technology company with a clear mission: lean procurement solutions for the industry of tomorrow

Customer Success Manager

Key skills