Auto Damage Consultant

Role Overview

• Independently manage complex repair issues, evaluates the quality and accuracy of claim handling and estimating work.
• Exercise increased judgment, autonomy, and responsibility while supporting customer experience, repair quality, and operational efficiency.
• Manage repair quality with greater complexity, serving as a liaison between shops, customers, and internal partners.
• Identify trends, resolve escalated issues, and contribute insights to leadership while ensuring repairs meet quality and service expectations.

Requirements

• 5+ years of experience (Preferred) using an auto estimating program such as: CCC One and a strong damage analysis background.
• Auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages.
• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed.

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.