Sales Coordinator

Role Overview

• Maintain up‑to‑date knowledge of Adobe products, licensing models and agreements.
• Complete relevant Adobe training and accreditation within the first three months.
• Provide first‑line pre‑ and post‑sales support to internal sales teams and customers.
• Support pricing, quotations and general licensing queries.
• Assist with customer onboarding and ongoing use of Phoenix’s procurement platform.
• Support customer scoping conversations and opportunity qualification.
• Assist with Adobe Admin Console activity, including deployment and licence management queries.
• Maintain and support the internal Adobe Teams channel.
• Manage and maintain Adobe customer data, including renewals, licensing and opportunity tracking.
• Provide sales teams with visibility of upcoming renewals and potential upsell opportunities.
• Work with internal teams to ensure deal registration and pipeline data is accurate and up to date.
• Support the delivery of Adobe marketing initiatives and campaigns.
• Contribute to pipeline tracking, forecasting and reporting activity.
• Build and maintain relationships with internal teams, customers and Adobe stakeholders.
• Attend relevant Adobe events, webinars and sessions to maintain knowledge and awareness.

Requirements

• Experience in a sales support, business development or customer‑facing role desirable.
• Awareness of Adobe products and licensing models (training will be provided).
• Good communication skills, with confidence engaging with customers and internal teams.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Ability to work independently as well as collaboratively within a team.
• Attention to detail, particularly when managing data, renewals and opportunities.
• Confident using Microsoft Office tools, including Excel, Word and Outlook.
• Strong time‑management skills with a proactive and organised approach.
• Positive attitude with a willingness to learn and develop within a fast‑paced environment.
• GCSE / A‑Level education or equivalent.
• Experience within the IT or technology sector desirable but not essential.
• Interest in technology and software solutions.