Lead strategic customer engagement to define AI workforce vision using Microsoft 365 Copilot, Copilot Studio and agent-based solutions.
Translate business challenges into high-value AI opportunities spanning automation, Copilot adoption and agentic use cases.
Act as the senior strategic lead across discovery, planning and throughout delivery to ensure alignment to business outcomes.
Partner with delivery teams and customers to drive adoption, capture insights, and continuously optimise AI solutions.
Define, quantify and communicate ROI, productivity gains and measurable business value using real engagement data.
Lead pre-sales activities including workshops, executive briefings and events, while supporting pipeline growth and opportunity shaping.
Build strong relationships with Microsoft and internal teams to align strategy, co-sell activity, and maximise customer value.
Enable internal teams and customers through knowledge sharing, account mapping, and expansion into broader AI, automation and governance opportunities.

Strong understanding of Microsoft 365, including core workloads and emerging Copilot capabilities.
Experience in a customer-facing or sales-focused role within an IT reseller, MSP, or channel partner environment.
Excellent presentation, public speaking and customer demo delivery skills, with confidence running workshops, briefings and live product demonstrations.
Ability to engage and communicate effectively with both technical and non-technical stakeholders.
Commercial awareness with experience identifying opportunities and supporting solution positioning.
Interest in AI and emerging technologies, with a desire to develop knowledge in Copilot, automation and agent-based solutions.
Strong problem-solving skills, with the ability to link business challenges to technology-led outcomes.
Collaborative mindset with experience working alongside sales, pre-sales and delivery teams.

Solutions Specialist – AI Workforce

Key skills