As an Associate Enterprise Partner Success Manager at Xero, you will be the primary point of contact for a portfolio of enterprise accounting and tax partners across your territory.
Your work will directly shape how these firms adopt and embed Xero into their practice — converting opportunities within your allocated accounts, building out business plans with partners, and collaborating closely with Enterprise Account owners to ensure a joined-up approach.
You will attend events and run workshops as you work to keep your pipeline healthy and your accounts progressing.
Initially, you will focus on getting up to speed with your allocated territory — understanding your partner portfolio, identifying growth opportunities, and building your outbound prospecting cadence to drive pipeline.
Working alongside Enterprise Account owners to contribute to partner strategies, supporting Xero adoption across enterprise accounting and bookkeeping firm offices.
Managing partner relationships through consultative engagement — in person meetings, virtual consultations, workshops, and events — while keeping Salesforce CRM updated and account hygiene tight.
Educating partners on Xero's full suite of features, partner resources, and the value Xero can bring to their practice — staying current through ongoing Xero training and product webinars.

A background in customer success, account management, or a consultative sales role — ideally within SaaS, fintech, or a cloud software environment.
Proven ability to manage a portfolio of strategic relationships, balancing multiple partners and priorities without dropping the ball.
Strong communication skills — you are confident presenting to groups, running workshops, and leading engaging virtual consultations.
Comfortable working with CRM platforms (Salesforce preferred) and modern business productivity tools, with a tidy, organised approach to pipeline and account management.
A consultative mindset — you ask the right questions, listen closely, and tailor your approach to what each partner actually needs.
Knowledge of accounting, bookkeeping, or practice management workflows is a bonus — as is any experience supporting multi-location businesses or enterprise customers.

Associate Partner Success Manager

Key skills