Bilingual Early Out Representative

Role Overview

• Make outbound calls to collect, post, and manage account payments in English and Spanish
• Prepare and submit claims to insurance companies either electronically or manually
• Identify and resolve patient billing issues and complaints
• Evaluate patient financial status and establish payment plans or arrangements
• Report on status of delinquent accounts
• Correct and resubmit claims to insurance companies and third-party payers
• Investigate and correct rejected or denied claims
• Translate patient information into alphanumeric and numeric medical codes
• Maintain strict confidentiality and adhere to all HIPAA and FDCPA guidelines and regulations

Requirements

• MUST be bilingual in Spanish
• 3 to 5 years of experience in medical billing
• Experience in Collections
• Experience speaking with customers and insurance providers
• Knowledge of HIPAA and FDCPA
• Knowledge of medical coding, billing, and third-party billing procedures
• High School Diploma or equivalent experience required
• Associate’s Degree or higher preferred.

Benefits

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance
• Long Term Disability Insurance
• EAP
• Travel Assistance
• Tuition Reimbursement
• Paid Time Off and Wellness Days
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.