Senior Software Engineer

Role Overview

• Design, develop, and maintain API led MuleSoft integrations supporting ACC Service & Support (S&S), Big Bang, Wireless, RTB, CRP/Fiber, and related omnichannel customer care capabilities
• Build System, Process, and Experience APIs that connect ACC with upstream and downstream systems such as Salesforce, Billing, Ordering, Network APIs, Identity platforms, and Customer Graph
• Implement complex Mule 4 flows for ACC business functions including Review/Submit flows, Feature Add/Remove, Port Out status retrieval, Account/Service Summary, Order Events, and Real Time customer validations
• Create and manage RAML specifications, reusable templates, API fragments, shared modules, and Exchange assets to ensure consistency across ACC micro journeys
• Develop and optimize DataWeave transformations for high volume ACC transactional payloads, ensuring low latency and real time SLAs
• Integrate Mule APIs with ACC’s foundational systems (Salesforce, Billing/BSSe, Middleware, Inventory, Payment & Provisioning systems) while ensuring secure, policy compliant connectivity via API Manager
• Implement centralized error handling frameworks, logging standards, and CloudHub monitoring to support ACC's strict reliability and observability requirements
• Participate in ACC release cycles, coordinating deployments, regression validations, and post deployment production checks across multiple PI/Release trains
• Conduct root cause analysis (RCA) for production issues impacting ACC agent workflows, customer flows, or downstream systems; deliver fixes, optimizations, and hotfix enhancements
• Collaborate with architects, QA, product owners, and cross functional ACC teams to translate business stories into scalable integration designs aligned with ACC architecture principles
• Contribute to CI/CD pipelines, MUnit test coverage, performance tuning, and continuous improvement of ACC’s integration layer
• Utilize MuleSoft Anypoint Platform and Munit test frameworks
• Utilize JSON, XML, SOAP, CSV, and ACC
• Utilize CloudHub-based monitoring dashboards
• Utilize Salesforce/ACC UI, backend ACC microservices, BSSe/Billing systems, Ordering/Provisioning APIs, Network/RTB services, SQL Server, Oracle, and SAP

Requirements

• Requires a Bachelor’s degree, or foreign equivalent degree in Computer Science, Electronics Engineering, or Computer Engineering
• 3 years of experience in the job offered or 3 years of experience in a related occupation utilizing MuleSoft Anypoint Platform and Munit test frameworks
• Utilizing JSON, XML, SOAP, CSV, and ACC
• Utilizing CloudHub-based monitoring dashboards
• Utilizing Salesforce/ACC UI, backend ACC microservices, BSSe/Billing systems, Ordering/Provisioning APIs, Network/RTB services, SQL Server, Oracle, and SAP
• In lieu of a Bachelor’s degree, the employer will accept an additional 2 years of experience utilizing MuleSoft Anypoint Platform and Munit test frameworks

Tech Stack

• Microservices
• Oracle
• SOAP
• SQL

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone