Lead client implementation projects from kickoff to go-live, managing plans, timelines, and deliverables.
Analyze client needs and configure/customize our platform to create a functional solution.
Train all levels of client staff to effectively use the newly configured system.
Serve as the expert support to identify and resolve technical issues during implementation.
Keep clients and internal teams informed of project status, risks, and timelines.
Ensure client satisfaction and identify/support upsell/cross-sell opportunities.
Collect and channel client feedback to Product and Engineering teams.
Create client-specific documentation for all configurations.

A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management.
Proven B2B SaaS experience in a customer-facing role (Implementation, Onboarding, Project Management).
Experience with maintenance management software (CMMS) or CRM platforms is a significant plus.
English: Business-level fluency.
Strong organizational, time management, and problem-solving skills.
A natural ability to teach and communicate complex technical concepts.
Ability to map complex client requirements to our solution's capabilities.
Collaborative, with a desire to "keep learning" and share knowledge.

A flexible-remote working culture.
Competitive compensation with performance-oriented bonuses, SPIFFs, and incentives.
Excellent bonus structure tied to delivery quality and KPIs.
Monthly perks and a training budget for professional development.
Regular training, coaching, and team events.

Customer Onboarding Engineer, Implementation Specialist – EMEA

Key skills