Own the product backlog for assigned systems, prioritizing features and operational needs based on business value and compliance.
Actively champion high-value work and challenge low-impact efforts.
Proactively ensure all solutions adhere to established architectural patterns, enterprise technology strategies, and non-functional expectations (performance, reliability, scalability).
Partner closely with BPOs to align technical execution with commercial objectives, translating functional customer service needs into robust technical realities.
Serve as the accountable System Owner, ensuring applications remain fit-for-purpose, secure, and fully compliant with IT governance throughout their lifecycle.
Manage project budgets and resource allocation effectively, ensuring all initiatives are delivered within financial constraints and optimized.
Drive the structured capture of product knowledge, comprehensive system documentation, and operational runbooks to ensure high availability and seamless operational handovers.
Drive alignment across integrations, data workflows, and Managed Service Provider (MSP) coordination while actively participating in Agile ceremonies.

Strong understanding of modern knowledge, content, and learning ecosystems, including content lifecycle management, experience delivery, and platform integration.
Experience translating business needs into scalable digital solutions across content, learning, product information, and experience platforms.
Ability to design and optimize end-to-end information flows, leveraging structured content, metadata, search, analytics, and AI-enabled capabilities.
Demonstrated experience defining tasks, coaching engineers, and successfully driving medium to large-scale technical initiatives.
Expertise in Agile principles for iterative and adaptive project management.
Ability to conduct sprint planning, backlog refinement, and retrospectives effectively.
The ability to define, champion, and enforce non-functional requirements, including scalability, performance, reliability, and security.
Deep experience with API-first architectures, integration patterns, and event-driven approaches to enable seamless connectivity between platforms.
Familiarity with DevOps and platform engineering practices, including CI/CD pipelines, automated validation, release management, and cloud-native operating models.
Full professional fluency in English.

Annual bonus payment based on your performance
Dedicated training budget (training, certifications, conferences, diversified career paths etc.)
Recharge Fridays (2 Fridays off per quarter available)
Take time Program (up to 3 months of leave to use for any purpose)
Vacation subsidy available
Flex Location (possibility to perform our work from different places in the world for a certain period of time)
Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
Private healthcare (LuxMed packages)
Group life insurance (UNUM)
Multisport
Stock share purchase additions
Yearly sales of company laptops and cars

Technical Product Owner – RDT DIA Customer Service

Key skills