Personal Injury Reductions – Closing Virtual Assistant

Role Overview

• Initiating courtesy calls to clients upon case assignment
• Providing detailed explanations of the reduction process
• Meticulously logging phone calls, case statuses, and documents into the online document management software
• Ensuring the efficient linkage of releases onto Litify
• Confirming PIP benefits and validating damages with a complete provider list
• Confirming balances due on medical accounts and negotiating bills with providers
• Sending out reductions promptly and maintaining regular client contact, addressing queries every two weeks
• Conducting case reviews and personal audits for productivity, while also developing and monitoring weekly projection reports

Requirements

• Fluent in both English and Spanish (spoken and written)
• Willingness to work overtime as needed
• Strong written and verbal communication skills
• Resourceful and proactive in resolving issues
• Self-motivated with the ability to multitask
• Able to work independently with minimal supervision

Benefits

• Health care benefits not provided
• Paid time off not provided