Develop, grow, and manage strategic customer relationships.
Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect.
Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.
Identify and develop customer engagement and recognition opportunities.
Drive organic growth by leveraging our current book of business and relationships.
Work with customer to create demand for Granicus services and solutions.
Collaborate with Granicus leadership to shape development of new services based on customer demand and insight.
Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes.
Represent Granicus in speaking roles, panel participation, and internal or external engagements.

5-7 years of experience in digital services, managing a portfolio of projects, including delivery, quality assurance, and growth of programs, preferably with an understanding of human-centered design best practices and approaches.
Ability to serve as a trusted, strategic adviser to top professionals.
Demonstrated commercial acumen and successful track record of customer or project P&L management.
Passion for public service, citizen engagement, service transformation and communication.
Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues and customers.
Self-motivated, flexible problem solver, who can keep the trains running (managing the routine) but can also adapt quickly and find alternative ways to get the work done.
Commitment to diversity of thought and consideration of different ideas.

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Senior Experience Partner

Key skills