Perform day-to-day management of ConnectWise PSA and other service management platforms, including configuring users, service boards, and workflow rules
Migrate and integrate systems acquired through M&A activities
Support cross-departmental integration of PSA with CRM, ERP, and other systems
Develop and maintain SME-level knowledge and awareness of ConnectWise PSA and other Professional Services Automation systems to support executive decision-making
Perform day-to-day management of NinjaRMM and other remote support systems, including configuration of ticket generation for alert conditions, patch management, and software deployment
Actively gather feedback from technical staff to develop condition-based and form-based scripts to automate remediations and improve support technician effectiveness
Improve CA's operational effectiveness by investigating and implementing integrations for support, sales, and finance
Collaborate with team members to drive additional integration opportunities
Improve CA's organizational capabilities by identifying opportunities to automate support and business processes
Develop and maintain documentation of standard business procedures and configurations
Explore and insert AI with safeguards into business tools
Perform other duties as necessary or assigned

High School diploma or GED required
2yr or 4yr degree in Computer Science or a related field preferred
Relevant certifications, particularly those related to Systems Administration, Automation, Database Administration, Artificial Intelligence, ITIL, PSA administration, or RMM will be given extra consideration.
Extensive process management experience with ConnectWise PSA.
Extensive systems administration experience with RMM tools
Database administration
Experience with automation
Use of machine learning and artificial intelligence

Business Systems Engineer

Key skills