Client Relationship Manager II

Role Overview

• Serves as the internal day-to-day client account manager
• Works with Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development, etc.
• Participates in the implementation of new clients
• Assists in the assessment of client-specific benefits to determine set up in the Group Library
• Monitors key deliverable dates related to marketing
• Trains clients and consultants on E bill
• Handles escalated or system problems identified by the Account Advocates
• Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials

Requirements

• Bachelor's degree
• 4 years of experience in an account management environment
• Customer service, membership, claims, or product development experience
• Excellent written and oral communication skills
• Good analytic and problem-solving skills
• Ability to work independently
• Knowledge of health care and health benefits
• Microsoft Office proficiency
• SC Life and Health Insurance License (within 6 months of hire)

Benefits

• Subsidized health plans
• Dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more