Business Travel Consultant, Italian

Role Overview

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

Requirements

• 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Fluency in English and Italian
• Mandatory fluency in both languages
• Background in contact center or customer-facing roles
• Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Empathetic, professional, and excellent at communicating verbally and in writing.