Assist in mapping training plans for employees, customers and resellers.
Initiate and deliver comprehensive onboarding processes and technical training to partners and customers.
Develop material in line with business needs.
Act as a competence guide for partners.
Assist in the successful implementation and utilization of the LMS system (myLearning).
Ensure all materials and services are available and adapted to the audience.

1-3 years delivering training on variety of modalities.
Fluency in both French and English is required.
Ability to travel up to 10%. A passport is required.
Possesses a strong aptitude for learning and navigating new software platforms.
Good communication skills by clearly and promptly conveying information both verbally and in writing.
Utilizes empathy to connect with customers, understanding their needs and frustrations.
Displays patience in handling standard customer interactions.
Demonstrates adaptability by remaining flexible and composed when dealing with minor surprises.

Bilingual Training Specialist

Key skills