Business & Systems Consultant

Role Overview

• Analyze and define user needs and translate them into requirements/epics/user stories/data mapping documents.
• Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organization.
• Create and/or provide comments into internal and external communications and user documentation.
• Collaborate, review and provide comments on business and technical documentation.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.

Requirements

• Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products.
• Experience working with client facing technologies/digital engagement platforms.
• Curiosity and adoption of emerging technologies
• Knowledge of Design Thinking principles.
• Strong understanding of privacy, compliance, control, and security requirements.
• Skilled in test execution and understanding the outcomes.
• Strong communication skills with the ability to communicate clearly and simply both complex business and technical concepts.
• Ability to work and demonstrate cooperation in a matrixed team environment.
• Experience with data & integration modelling.
• Excellent multitasking, prioritization, and time management skills.
• Comfortable working in ambiguous environments.
• Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Benefits

• An environment of continuous learning and improvement
• A friendly, collaborative, and inclusive culture in an interactive team environment
• Being part of our journey in developing the next greatest digital experience.