Service Level (SLA) Calculation: Monitor, calculate and analyze service level indicators to ensure operational targets are met.
Workforce Sizing (Capacity Planning): Conduct studies and calculations to determine staffing (headcount) requirements based on demand and contact volume curves.
Variable Compensation (RV) Calculation: Assess operational results and accurately calculate variable compensation campaign payouts.
Create and update daily performance reports and area KPIs.
Support leadership in identifying operational deviations and proposing improvements.

Advanced Excel: Proficiency with complex formulas, pivot tables, handling large datasets and creating dashboards.
Sharp logical reasoning and strong analytical skills.
Good communication and a proactive attitude.
Knowledge of SQL (for extracting, querying and manipulating data in databases).
Previous experience in Planning, MIS, WFM or Operational Control.

Competitive salary package aligned with market standards 💰
Flexible benefit package (choose how to use it according to your needs: culture, transport app, subscriptions, gym, meals, etc.) 🎉🚗💼🏋️🍔
Unimed Unipart health plan 🏥
Career development path 🚀
Hybrid work – Belo Horizonte 🏡
Day off 🌞
Short Fridays 😎
Collaborative and dynamic work environment 🤝💼

Planning Analyst, Junior

Key skills