IT Operations Manager

Role Overview

• Lead Allata's Internal IT Operations function, owning day-to-day execution, service quality, governance, and operational priorities.
• Manage, coach, and develop internal IT team members and support resources, setting clear priorities, expectations, and accountability while fostering a high-performing team culture.
• Serve as both a manager and hands-on operator: Own IT infrastructure, actively troubleshoot, implement, and resolve technical issues, and also guide the team through effective delegation, support, and escalation management.
• Own and optimize the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 Copilot.
• Lead Identity & Access Management through Microsoft Entra ID, including joiner/mover/leaver processes, MFA, Conditional Access, SSO, and access governance.
• Oversee endpoint and device management through Microsoft Intune, including Windows provisioning, compliance, patching, hardening, and lifecycle management.
• Implement and operate security controls and governance aligned to NIST frameworks and related security standards, including NIST CSF, NIST 800-53, CIS Controls, or similar protocols.
• Drive execution of security and compliance practices, including access reviews, least-privilege access, logging/monitoring, incident response support, vulnerability remediation coordination, and policy enforcement.
• Partner with leadership and cross-functional teams to ensure internal IT scales effectively with business growth.
• Establish and monitor operational KPIs, service metrics, and process health indicators to improve support outcomes and drive accountability.
• Build and maintain telemetry, dashboards, and reporting to provide visibility into ticket trends, SLA performance, endpoint health, access patterns, compliance posture, and overall Internal IT operations.
• Leverage Power BI and related tools to create actionable operational reporting for leadership and stakeholders.
• Drive process optimization and continuous improvement across support operations, onboarding/offboarding, access management, device lifecycle workflows, and security administration processes.
• Drive automation and efficiency improvements using PowerShell, Power Platform, and related tools to reduce manual work and improve service delivery.
• Support the adoption, governance, and enablement of Copilot and similar AI-enabled workplace productivity tools.

Requirements

• 5+ years of experience in internal IT, systems administration, workplace technology, or IT operations.
• Demonstrated experience managing people, leading a team, or overseeing support resources in an internal IT or systems environment.
• Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Strong hands-on experience with Microsoft Entra ID (MFA, Conditional Access, groups, SSO, access governance).
• Strong hands-on experience with Microsoft Intune (Windows endpoint management, Autopilot, compliance profiles, patching, device lifecycle).
• Strong hands-on experience with PowerShell for administration and automation.
• Strong hands-on experience with Power BI (or similar reporting tools) for operational dashboards and service visibility.
• Experience using service metrics, operational KPIs, dashboards, and telemetry to improve internal IT performance and support outcomes.
• Demonstrated experience driving process improvement, operational efficiency, and service reliability within internal IT or support environments.
• Practical experience implementing and executing security frameworks, controls, and protocols such as NIST CSF, NIST 800-53, CIS Controls, or related security standards.
• Experience working in a distributed, global environment.
• Strong communication and documentation skills.
• A hands-on mindset with the ability to balance leadership, execution, and problem-solving.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development