Manage 40–70 customer accounts, serving as the primary point of contact for orders, inquiries, and issue resolution.
Build and maintain customer relationships through regular communication, site visits, and coordination with sales representatives to identify needs and upsell opportunities.
Partner with internal teams (Sales, Service Centers, Distribution, Quality, Clinical, Regulatory, Legal, Finance) and external vendors to ensure smooth logistics, product availability, compliance, and customer satisfaction.
Oversee account setup, database management, updates, and flawless rollout of new accounts.
Monitor and analyze customer usage, trends, and revenue to recommend adjustments in par levels and support business growth.
Coordinate preventive maintenance schedules, urgent delivery programs, and complaint investigations.
Handle invoicing, purchase orders, financial contracts, returns, and credits.
Provide product knowledge, training support, and assistance to customers and internal staff.
Perform administrative and special project duties including reporting, scheduling, and general office support.

High School Diploma required; higher level degree preferred.
2 years’ experience in a pharmaceutical environment
Experience working with computer-based enterprise systems and strong process-oriented thinking
Proven decision-making skills with the ability to prioritize effectively
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint
Strong attention to detail with the ability to work both independently and in a team environment
Demonstrated ability to collaborate effectively across multiple functional areas
Preferred: Pharmaceutical call center experience

Customer Care Specialist

Key skills