Senior Software Engineer – ServiceNow Technology Engineer/Platform Engineer

Role Overview

• Ensure stable, scalable, and secure delivery of ServiceNow capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related enterprise workflows
• Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices
• Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management
• Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript
• Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources
• Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity
• Enable automation and orchestration to reduce manual effort and improve service delivery efficiency
• Support ServiceNow environment health across development, test, and production instances
• Perform platform upgrades, patching, and release management activities in alignment with organizational change controls
• Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages
• Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk
• Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes
• Collaborate with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions
• Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives
• Create and maintain technical documentation for configurations, integrations, and platform standards

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent experience)
• Typically, 3–8 years of experience working with the ServiceNow platform in an engineering or development role
• Hands-on experience developing and supporting the ServiceNow platform
• Strong knowledge of ServiceNow scripting (JavaScript, Glide API)
• Experience with ITSM and ITOM concepts and enterprise service workflows
• Experience with ServiceNow integrations (REST, SOAP, MID Server)
• Working knowledge of CMDB, CSDM, and service data models
• Familiarity with Agile and ITIL-based service delivery models
• Preferred Certifications: ServiceNow Certified System Administrator (CSA) / ServiceNow Certified Application Developer (CAD) / ServiceNow Certified Implementation Specialist (e.g., ITSM, CMDB) / ITIL Foundation (v4 preferred)

Tech Stack

• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service