About this role

Serves as day-to-day contact for customers
supports customer-level questions and requests on enrollment, claims questions, escalated issues
Identifies constituent-specific service issues, identifies solutions and may lead resolution
Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact
Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages
May support plan administration activities
Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business

3 years of relevant industry experience
Outstanding written and oral communication skills
Knowledge of Word, PowerPoint, Excel, Salesforce.com
Exceptional project management skills, problem solving, and attention to detail
Exceptional relationship-building skills
Demonstrated planning/organizational skills; ability to work on many issues at once and to prioritize work
Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables

Account Representative

Key skills