Own Signify’s scheduling and fulfillment product roadmap
Design intelligent fulfillment and scheduling products that connect member needs with clinician supply
Define and execute the product strategy for member-to-provider matching and scheduling
Own appointment fulfillment and influence day-of execution experiences like reschedules, cancellations, no-shows, and last-minute changes
Partner with engineering, data science, and operations to design scheduling logic
Communicate complex concepts to influence peers and stakeholders
Proactively identify user or business needs and recommend innovative solutions
Develop a clear vision and short term and long-term roadmap with value definitions
Observe and interview users to aggregate and connect feedback into defined problem statements
Coordinate dependencies, communicate timelines, and manage stakeholder expectations
Develop and measure KPIs for scheduling fill rate, completed visit rate, etc.
Understand the healthcare industry and key trends

Bachelor’s degree
7 or more years of professional experience including 5 years of product experience
Demonstrated ability to audit complex technical architectures, identify system bottlenecks, and successfully launch simplified, scalable product experiences that improve operational efficiency or customer satisfaction.
A strong track record of delivering products and ensuring customer success
Excellent written and verbal communication skills
Experience conducting user research, field observations, or interviews to develop structured problem statements, user personas, and journey maps that directly justify and prioritize product backlog features
Experience collecting, analyzing, and summarizing data from disparate sources to drive conclusions and recommendations.
Experience working in ambiguous, fast-paced, or '0-to-1' product environments, with a track record of establishing product processes, setting KPIs, and driving delivery with minimal oversight.

Senior Manager, Digital Product – Scheduling and Fulfillment Planning

Key skills