Deal with customers from different countries, managing multiple projects concurrently;
Consult and Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
Prevent, identify, quantify, and communicate risks internally and externally
Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets

Fluent in French both written and spoken
Fluency in English both written and spoken
Minimum of 3 years of experience as an Implementation Specialist, Project Management, Technical Consultant, etc.;
Experience in HR/ E-Learning / Learning Management industry is preferred;
General knowledge of ETL (Extract Load and Transform) style data migration services, programming languages and specific experience with REST Webservices.
Great understanding of consulting processes and software implementation
A natural inclination to resolve customer problems and help them be highly successful.
Ability to travel as required

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

Solution Deployment Manager, French Speaking

Key skills