Assess impacts of commercial changes on people, processes, customers, and operations
Identify risks to readiness, adoption, and customer outcomes early
Build strong relationships across Commercial, Product, Operations, Risk, and Compliance
Support leaders to actively sponsor and lead change
Deliver clear, timely, audience-specific change communications
Tailor messaging for commercial, operational, and intermediary-facing teams
Monitor adoption through feedback, confidence, and process adherence
Ensure smooth transition into BAU and embed sustainable ways of working

2+ years experience supporting or managing change within a commercial, operational, or customer facing environment.
2+ years experience in leading large-scale transformation projects, proficiency in data analysis, and a strong background in change management.
Strong stakeholder engagement and communication skills.
Ability to work across multiple teams and priorities.
Confidence working in fast‑paced, change‑heavy environments.
Strong organisational and planning skills.
Experience within mortgages, banking, or financial services.
Understanding of regulated environments and customer impact considerations.
Exposure to structured change approaches (e.g. Prosci, ADKAR), applied pragmatically.
Experience supporting changes to propositions, pricing, or customer journeys.

Commercial Change Manager – FTC

Key skills