Lead, develop, and coach a team of Complaint & Vigilance Specialists
Own the end-to-end complaint handling process — from intake to evaluation and reporting
Ensure full compliance with all regulatory requirements (e.g., EU MDR)
Continuously improve processes, tools, and workflows
Collaborate closely with cross-functional stakeholders (QA, Regulatory, Clinical, Product Management)
Act as a key contact for authorities and support audits and inspections
Establish and monitor relevant KPIs to ensure transparency and high quality

Degree in a scientific, technical, or medical field
Several years of experience in the medical device industry, ideally in Complaint Handling / Vigilance
Leadership experience, ideally across multiple locations
Strong knowledge of relevant regulations (e.g., ISO 13485, MDR 2017/745)
Structured, analytical mindset and strong problem-solving skills
Excellent communication skills and confidence in interacting with authorities
Fluent English; additional languages are a plus

Manager, Quality & Vigilance

Key skills