Key skills
Communication
About this role
Role Overview
- Contribute to a reliable and professional client support experience
- Handle inbound support queries and resolve first-line issues
- Keep clients informed and maintain clear ticket documentation
- Collaborate closely with Client Success and Engineering teams
- Provide accurate ticket information and updates
Requirements
- Graduate with some professional work experience
- Tech-savvy
- Troubleshooting and multi-tasking skills
- Client service orientation
- Excellent written and verbal communication
- Excellent problem-solving skills
Benefits
- Professional development opportunities
- Impact on Root’s continued success and expansion
- Friendly and collaborative team environment