Care Manager, Telephonic Nurse

Role Overview

• Report directly to the Manager, Care Management.
• Ensure optimal continuity of care for patients transitioning into and out of our services.
• Be knowledgeable regarding post-acute levels of care, and expert regarding CenterWell Home Health services.
• Communicate with the CenterWell Home Health clinical team and help facilitate patient follow-up for patients in need of (additional) services.
• Navigate healthcare options including care services, Medicare coverage, billing issues, and accessing healthcare resources.
• Make clinical level of care determination based on discussion, medical records, and any other important clinical data.
• Follow-up and track referral and admission outcomes.
• Assist in the admissions process by acting as an ambassador for patients who meet the admissions requirements.
• Adhere to and participate in mandatory training including HIPAA, Business Ethics and Compliance programs.

Requirements

• Associates Degree required. BSN preferred.
• We require a compact state RN license.
• Business needs may require additional state licensures be obtained.
• At least 3 years post-acute nursing experience.
• Home health or hospice experience preferred.
• Knowledge of home health, hospice, and palliative care services.
• Must read, write and speak fluent English.
• Current CPR certification.

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance