The Project Engineer (Field Services) is responsible for providing hands-on technical expertise within the service delivery department, with a focus on on-site project execution and infrastructure deployment.
The role will collaborate with other members of professional services including project managers, solutions architects, and other project engineers, while also independently leading and delivering assigned projects.
The Project Engineer is responsible for executing technical project work, including office moves, infrastructure installations, and endpoint deployments, as well as identifying and implementing the technical needs of clients.
This role will both own assigned projects and support other engineers by performing on-site work and assisting with deployment activities.
When travel is not required to complete assigned tasks, the Project Engineer will work remotely.
Achieve an 85% billable utilization for overall time including time for active client projects and professional service requests
Maintain at least a 90% CSAT score on projects delivered
Provide exceptional customer service and timely technical expertise on projects.
Conduct network discoveries and client onboarding for new managed service clients.
Submit proactive and appropriate infrastructure upgrade/project opportunities to solution architects to enable a more productive, secure and stable environment in line with best in class IT practices.
Requirements
Experience in multiple technologies including physical and virtual infrastructure, networking components, and Microsoft environments
Minimum 3+ years of experience within relevant IT fields
Reliable transportation is required to perform essential job functions, including frequent travel to client sites
Compliance with all legal requirements to operate a motor vehicle within California, including but not limited to: a valid driver’s license, current registration, no disqualifying motor vehicle violations.
Experience working for a Managed Service Provider (MSP) or IT Service Providers
Proficiency in configuring and managing of network Infrastructure including firewalls, switches, wireless access points and VPN technologies
Proficiency in configuring and managing Enterprise Infrastructure including Hyper-V or VMware (ESX/vCenter), Virtual Desktops and other hardware including physical servers and storage appliances.
Experience with configuration and support of major Microsoft technologies including Entra ID, Intune, Office365, Azure, SharePoint, Teams and on-premises operating systems
Familiarity with MSP tools like Autotask PSA, Datto RMM and BCDR, BrightGauge and Hudu
Familiarity with PowerShell and other scripting languages for application deployment, reporting and automation
Familiarity with security technologies, risk management and industry frameworks or standards such as CIS, NIST and SOC2 or similar
Associate or bachelor’s degree, in computer science, information sciences, or related field preferred
Experience within the Legal Industry or Legal technology preferred
Experience with virtual desktops, Thin Clients, AVD, DaaS or Windows 365 PC
Ability to work effectively in high-pressure project environments, including after-hours and time-sensitive cutovers
Current Microsoft Certificates & CISCO Certifications as plus
Located within 80 miles of the Southern California Metropolitan area