Project Engineer – Field Services

Role Overview

• The Project Engineer (Field Services) is responsible for providing hands-on technical expertise within the service delivery department, with a focus on on-site project execution and infrastructure deployment.
• The role will collaborate with other members of professional services including project managers, solutions architects, and other project engineers, while also independently leading and delivering assigned projects.
• The Project Engineer is responsible for executing technical project work, including office moves, infrastructure installations, and endpoint deployments, as well as identifying and implementing the technical needs of clients.
• This role will both own assigned projects and support other engineers by performing on-site work and assisting with deployment activities.
• When travel is not required to complete assigned tasks, the Project Engineer will work remotely.
• Achieve an 85% billable utilization for overall time including time for active client projects and professional service requests
• Maintain at least a 90% CSAT score on projects delivered
• Provide exceptional customer service and timely technical expertise on projects.
• Conduct network discoveries and client onboarding for new managed service clients.
• Submit proactive and appropriate infrastructure upgrade/project opportunities to solution architects to enable a more productive, secure and stable environment in line with best in class IT practices.

Requirements

• Experience in multiple technologies including physical and virtual infrastructure, networking components, and Microsoft environments
• Minimum 3+ years of experience within relevant IT fields
• Reliable transportation is required to perform essential job functions, including frequent travel to client sites
• Compliance with all legal requirements to operate a motor vehicle within California, including but not limited to: a valid driver’s license, current registration, no disqualifying motor vehicle violations.
• Experience working for a Managed Service Provider (MSP) or IT Service Providers
• Proficiency in configuring and managing of network Infrastructure including firewalls, switches, wireless access points and VPN technologies
• Proficiency in configuring and managing Enterprise Infrastructure including Hyper-V or VMware (ESX/vCenter), Virtual Desktops and other hardware including physical servers and storage appliances.
• Experience with configuration and support of major Microsoft technologies including Entra ID, Intune, Office365, Azure, SharePoint, Teams and on-premises operating systems
• Familiarity with MSP tools like Autotask PSA, Datto RMM and BCDR, BrightGauge and Hudu
• Familiarity with PowerShell and other scripting languages for application deployment, reporting and automation
• Familiarity with security technologies, risk management and industry frameworks or standards such as CIS, NIST and SOC2 or similar
• Associate or bachelor’s degree, in computer science, information sciences, or related field preferred
• Experience within the Legal Industry or Legal technology preferred
• Experience with virtual desktops, Thin Clients, AVD, DaaS or Windows 365 PC
• Ability to work effectively in high-pressure project environments, including after-hours and time-sensitive cutovers
• Current Microsoft Certificates & CISCO Certifications as plus
• Located within 80 miles of the Southern California Metropolitan area

Tech Stack

• Azure
• Firewalls
• VMware

Benefits

• Flexible work from home options