Healthcare Administrative Virtual Assistant – Insurance Authorizations, Billing

Role Overview

• Manage billing denials and follow up on outstanding claims.
• Track and follow up on insurance authorizations.
• Access insurance and MCO portals for authorization and billing-related tasks.
• Follow up on insurance claims and payment statuses.
• Ensure authorizations are completed promptly after assessments and tracked through approval.
• Maintain accurate records, documentation, and task tracking.
• Schedule and reschedule patient appointments.
• Complete patient intake processes.
• Answer and manage incoming phone calls.
• Perform front desk and receptionist duties.
• Handle patient communications professionally and compassionately.
• Potentially manage patient calls and complete intakes independently after training.
• Handle credentialing and insurance enrollment processes.
• Upload and process information within healthcare systems and platforms.
• Manage email inboxes and calendars.
• Coordinate administrative tasks and provide office support.
• Follow established SOPs, workflows, and internal processes consistently.
• Provide daily accountability updates and end-of-day reports.
• Support general healthcare administrative operations.
• Schedule and publish social media content.
• Assist with event planning and coordination.
• Support marketing and lead generation initiatives.
• Conducting pre-assessment patient interviews; gathering patient information before clinician evaluations; assisting with clinical documentation preparation; supporting diagnostic workflow processes; creating supporting clinical documentation from completed assessments; assisting with behavioral health treatment planning workflows.

Requirements

• Previous healthcare administration experience required.
• Behavioral health or mental health industry experience preferred.
• Experience with medical billing, billing denials, and claims follow-up.
• Knowledge of insurance authorizations and credentialing processes.
• Comfortable working within healthcare systems, insurance portals, and multiple software platforms.
• Excellent verbal and written English communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Highly dependable, reliable, and consistent.
• Strong accountability and ownership mindset.
• Self-motivated with the ability to work independently and with minimal supervision.
• Quick learner who can adapt to new systems and workflows efficiently.
• Strong critical thinking and problem-solving abilities.
• Professional, compassionate, and patient-focused communication style.
• Tech-savvy and comfortable navigating multiple platforms.
• Process-driven with the ability to follow SOPs consistently.
• Resourceful and adaptable to evolving responsibilities.
• Committed to maintaining productivity and attendance throughout scheduled shifts.
• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].
• Must be available for video meetings with your camera on (when needed).

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.