Conduct outbound outreach via phone and SMS to educate and engage members in medication adherence and health support programs.
Build trust quickly with members through empathetic, solutions-oriented conversations that identify barriers to care
Enroll eligible members into pharmacy, financial assistance, and care support programs that improve health outcomes
Coordinate with providers, pharmacies, and internal clinical teams to help resolve member issues and support continuity of care
Schedule medical appointments for high-risk members when appropriate
Utilize internal systems, AI-assisted tools, and knowledge resources to research member questions and provide accurate information
Document member interactions accurately, manage follow-up tasks, and adapt quickly to changing workflows and business needs

2+ years of experience in a high-volume customer-facing, outreach, or support role
Strong verbal and written communication skills with the ability to build trust and explain complex information clearly and compassionately
Comfortable spending most of the day on outbound phone outreach in a fast-paced, metrics-driven environment
Ability to manage multiple systems, workflows, and follow-up tasks accurately while adapting to changing priorities
Demonstrated accountability, ownership, coachability, and comfort receiving performance-based feedback
Written and Verbal proficiency in English and Spanish.

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

Bilingual Member Service Guide, Pharmacy – English/Spanish

Key skills