Perform field service work on Sandvik automation systems, including installation, commissioning, maintenance, troubleshooting, and repairs at customer sites
Respond to service calls, breakdowns, and system outages related to automation hardware, software, and infrastructure, and support planned maintenance, upgrades, and lifecycle activities
Install, configure, validate, and support Sandvik AutoMine™ systems, including onboard, control room, and infrastructure components, as well as underground automation networks and system interfaces
Support automation systems on Sandvik Load & Haul and underground equipment, including control room environments such as operator stations, servers, and networks
Act as an escalation point for complex automation issues, analyze diagnostics and system data to identify root causes, and collaborate with Product Support, Engineering, and Automation teams to resolve persistent issues
Participate in system commissioning, ramp-up, and handover activities, while optimizing system performance to improve safety, equipment availability, and productivity
Perform equipment installations, product demonstrations, and validate system changes to ensure compliance with Sandvik standards and site requirements
Develop and deliver technical and product training to service teams, sales personnel, customers, and operators, promoting best practices in operation, maintenance, and troubleshooting
Provide on-site and remote technical support to customers, end users, operators, and internal teams, acting as a trusted technical reference
Build strong customer relationships through regular site visits and support, ensuring a positive experience and long-term loyalty to the Sandvik brand
Assist customers with parts interpretation and recommended stock levels
Contribute to service reports, commissioning documentation, and technical procedures, and provide structured feedback to support product and service improvements
Monitor test results, support field trials, and assist in compiling accurate data for warranty claims and engineering improvements
Ensure all activities are carried out in accordance with Sandvik values, policies, and procedures
Take responsibility for personal development and continuously enhance technical and professional skills
Proactively support community involvement within the area of responsibility
Requirements
Technical diploma or degree in Automation, Electrical, Electronics, Mechatronics, Computer Systems, or a related discipline, or equivalent hands-on field experience
Minimum of 7 years of relevant technical experience in field service or technical support roles within industrial or mining environments, including work at customer sites and in underground or heavy industrial settings
Solid experience working with automation systems, control systems, and networked industrial equipment
Strong understanding of industrial and mining automation systems, with the ability to troubleshoot hardware, software, and network-related issues
Experience interpreting system logs, diagnostics data, and technical drawings, along with strong investigation and problem-solving skills
Familiarity with commissioning, validation, maintenance, and service processes for technical equipment
Demonstrated ability to train, coach, and transfer technical knowledge to others
Strong communication skills, both written and verbal, with the ability to clearly explain complex technical concepts
Customer-focused mindset with excellent interpersonal, active listening, and relationship-building skills
Ability to work independently in the field while also collaborating effectively within a team environment
Strong sense of initiative, self-motivation, and accountability, with a focus on achieving customer satisfaction
Good computer literacy and familiarity with technical systems and tools
Knowledge of the mining or related industry is considered an asset
Project management experience is considered an asset
Bilingualism (French and English), both spoken and written, is considered an asset
Willingness and ability to travel regularly and work in demanding site environments
Valid driver’s license.
Benefits
The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.