Product Specialist – Automation

Role Overview

• Perform field service work on Sandvik automation systems, including installation, commissioning, maintenance, troubleshooting, and repairs at customer sites
• Respond to service calls, breakdowns, and system outages related to automation hardware, software, and infrastructure, and support planned maintenance, upgrades, and lifecycle activities
• Install, configure, validate, and support Sandvik AutoMine™ systems, including onboard, control room, and infrastructure components, as well as underground automation networks and system interfaces
• Support automation systems on Sandvik Load & Haul and underground equipment, including control room environments such as operator stations, servers, and networks
• Act as an escalation point for complex automation issues, analyze diagnostics and system data to identify root causes, and collaborate with Product Support, Engineering, and Automation teams to resolve persistent issues
• Participate in system commissioning, ramp-up, and handover activities, while optimizing system performance to improve safety, equipment availability, and productivity
• Perform equipment installations, product demonstrations, and validate system changes to ensure compliance with Sandvik standards and site requirements
• Develop and deliver technical and product training to service teams, sales personnel, customers, and operators, promoting best practices in operation, maintenance, and troubleshooting
• Provide on-site and remote technical support to customers, end users, operators, and internal teams, acting as a trusted technical reference
• Build strong customer relationships through regular site visits and support, ensuring a positive experience and long-term loyalty to the Sandvik brand
• Assist customers with parts interpretation and recommended stock levels
• Contribute to service reports, commissioning documentation, and technical procedures, and provide structured feedback to support product and service improvements
• Monitor test results, support field trials, and assist in compiling accurate data for warranty claims and engineering improvements
• Ensure all activities are carried out in accordance with Sandvik values, policies, and procedures
• Take responsibility for personal development and continuously enhance technical and professional skills
• Proactively support community involvement within the area of responsibility

Requirements

• Technical diploma or degree in Automation, Electrical, Electronics, Mechatronics, Computer Systems, or a related discipline, or equivalent hands-on field experience
• Minimum of 7 years of relevant technical experience in field service or technical support roles within industrial or mining environments, including work at customer sites and in underground or heavy industrial settings
• Solid experience working with automation systems, control systems, and networked industrial equipment
• Strong understanding of industrial and mining automation systems, with the ability to troubleshoot hardware, software, and network-related issues
• Experience interpreting system logs, diagnostics data, and technical drawings, along with strong investigation and problem-solving skills
• Familiarity with commissioning, validation, maintenance, and service processes for technical equipment
• Demonstrated ability to train, coach, and transfer technical knowledge to others
• Strong communication skills, both written and verbal, with the ability to clearly explain complex technical concepts
• Customer-focused mindset with excellent interpersonal, active listening, and relationship-building skills
• Ability to work independently in the field while also collaborating effectively within a team environment
• Strong sense of initiative, self-motivation, and accountability, with a focus on achieving customer satisfaction
• Good computer literacy and familiarity with technical systems and tools
• Knowledge of the mining or related industry is considered an asset
• Project management experience is considered an asset
• Bilingualism (French and English), both spoken and written, is considered an asset
• Willingness and ability to travel regularly and work in demanding site environments
• Valid driver’s license.

Benefits

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
• Company supplied vehicle.