About this role

Proactively administer and maintain client environments, including Windows Server, Active Directory, Microsoft 365, Entra ID/Azure AD, virtualization platforms, backup systems, and core infrastructure; keep systems healthy, patched, monitored, and operating with minimal recurring issues and downtime.
Own escalated support tickets and infrastructure tasks from diagnosis through completion, including root-cause troubleshooting, permissions, onboarding/offboarding, server maintenance, line-of-business application support, and small-to-mid-sized technical projects; document work clearly and communicate effectively with clients and internal teams.
Improve client security and resilience by enforcing standards for patching, MFA, endpoint hygiene, backup verification, disaster recovery readiness, system documentation, and change control; identify risks early and recommend practical remediation steps that improve stability, security, and long-term service quality.
Other relevant duties as assigned.

3+ years of hands-on systems administration, infrastructure support, or MSP engineering experience
Strong experience with Windows Server, Active Directory, Microsoft 365, DNS, DHCP, virtualization, backup/recovery, and endpoint management
Working knowledge of networking fundamentals, including switching, routing, VPNs, firewalls, and remote access
Experience with ticket-driven service delivery, documentation, patch management, and proactive maintenance
Strong troubleshooting skills with the ability to communicate clearly to both technical and non-technical users.
MSP experience supporting multiple client environments
Experience with Azure, Entra ID, Intune, and cloud migrations
Familiarity with business continuity and disaster recovery testing
Experience working in security-conscious or compliance-driven environments
Relevant Microsoft, CompTIA, or vendor certifications.

Tier 3 Engineer

Key skills