Uses bank operations knowledge and skills to partner with business lines
Analyzes business processes to identify opportunities for improvement
Supports business line project support and maintain metrics reporting
Identifies points of process risks and makes recommendations to control risk
Ensures alignment with customer expectations and delivers a WOW! experience
Manages the technology change control process as needed
Works on special projects as needed
Contributes to business strategy, goals, and objectives
Gathers, prioritizes, and explains user requirements to support project activities

Bachelor's degree
7+ years bank operations experience
Strong PC skills including but not limited to Microsoft Suite software
Aptitude and training in Lean, Six Sigma, and AOM with goal of getting some level of certification and expertise
Skilled in research, analysis, problem-solving, metrics, and reporting
Ability to identify process gaps and weaknesses
Strong interpersonal and influence skills to enable change without direct control
Ability to prepare and present findings and recommendations in a methodical manner
Skilled in time management and driving tasks to completion
Strong verbal and written communication skills
Demonstrates leadership skills
Ability to consult on the largest and most complex projects

Business Process Manager, Level II

Key skills