Director, Chapter Relationship Leader

Role Overview

• Conduct Comprehensive Assessments: Perform thorough assessments of chapters to identify key areas of improvement and formulate actionable recommendations.
• Develop Improvement Strategies: Collaborate with cross-functional teams to design and implement tailored strategies to address identified challenges and opportunities for improvement.
• Financial Analysis: Analyze financial statements, budgets, and performance metrics to identify trends, anomalies, and areas for financial optimization.
• Operational Efficiency: Streamline and support the optimization of operational processes within chapters to enhance efficiency, reduce costs, and improve overall performance.
• Performance Metrics Monitoring: Monitor key performance indicators (KPIs) to track progress and measure the success of improvement initiatives.
• Stakeholder Engagement: Work closely with chapter leadership, department heads, and key stakeholders to ensure alignment with improvement objectives and foster a collaborative approach to change.
• Implementation of Best Practices: Introduce industry best practices and benchmarks to drive and support continuous improvement in overall chapter operations.
• Team Collaboration: Collaborate with internal teams, including finance, operations, development, and mission to ensure seamless execution of improvement initiatives.
• Training and Development: Along with chapter leadership, identify skill gaps within teams and develop training to enhance the capabilities of personnel.
• Risk Management: Assess potential risks associated with improvement initiatives and develop contingency plans to mitigate any adverse effects. Being a critical liaison between the National Office and chapters in communicating opportunities, concerns/learnings and positioning themselves as a facilitator/enabler of building understanding and driving to solutions.

Requirements

• Bachelor’s degree in nonprofit management, business, or related field preferred
• 10+ years of total years of experience. 7+ years of experience in a federated non-profit organization/environment required. Make-A-Wish Chapter leadership experience preferred.
• Proven experience in nonprofit performance management and/or strategic consulting
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word, Excel, and Power BI
• Effective communication and interpersonal skills
• Strong financial acumen with project management and organizational abilities
• Knowledge of nonprofit industry best practices and trends
• Demonstrated high level understanding of chapter operations and issues chapter staff and board face daily.

Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires